Cato Fashions Reviews

I had the worst experience shopping at the 518 store in Katy, Texas last night. The sales person (Diane) and store manager (Randi) don't know how to provide good customer service. I was making a purchase but also returning a pair of leggings that I bought on sale for $9.99 and I did not have the receipt so Diane tells me I can only get back $4.99 since I did not have my receipt. I pointed out that the tags were still in tact but she said "we need the receipt so we can see what you paid for them." Of course the tag clearly showed they were bought on sale for $9.99 so I told Diane I did not agree with their "Policy" and she grabbed a sign from in front of the register with the store policy and put in my face to read. She kept emphasizing on the "return policy" and at one point I stated that I did not have do business with them and with an attitude she responded saying "No you sure don't" so I asked to speak with the manager, who I thought would be more professional, but she also kept emphasizing what the policy was and picked up the same sign for me to read but also felt the need to point out the policy was also printed on the receipt. I was not fighting over the $5 they wanted to keep, I just made the comment that I did not agree with their return policy, especially if the tags were still in tact on the item. I ended up getting my money back on the 2 items I returned with a receipt but Randi told me the only way to get the $4.99 back for the leggings was to give me a gift receipt. However, I had already told her that I was not going to purchase any new items and would not be shopping at Cato in the future. After spending over an hour in the store, I walked out frustrated and very angry with the leggings I was hoping to return. They have lost my business and after reading some of the other comments that have been made, it seems others have had the same experience I have. This company will not survive if the it continues with their strict return policy and continues hiring unprofessional staff. Maybe I am old school, happy customers can make a business successful but when they stop doing business with you because of poor customer service or strict return policy's, eventually you will not have a business at all.

This is where I buy the majority of my clothes. They're always coming up with something different. I always gets my money worth. Great customer service. They have the best clearances. I highly recommend all my friends and coworkers to shop there.

I have been shopping at Cato's for at least 10 years. I love their different fashions and their quality is fantastic I'm still wearing a lot of my Catos from years ago. I have several closets full of Cato's clothes.

I found this store when I lived in TN and fell in love! Their clothes are very reasonably priced, adorable, great quality and usually pretty unique. Having moved to NV, I now order online. I get compliments on my clothes all the time. Good job Cato, keep up the great work!

Bought 2 dresses
Both faded every wash
One stained my leather car seat
The dye rubbed off on my upper arms
Clothing bad quality. Material cheap bad quality sewing bad quality
In US before everything went overseas these dresses would qualify as seconds and thirds in the sewing dept
Trash in the dye dept
Not able to sale

2 days straight I've been here and this store isn't open. Cato 1097 Ironton Ohio? This isn't a good thing. Take it over the river to Ashland, Ky Over 14 people have came to those doors and had to leave.

Cato has fun, economical clothes and accessories. Ive never had any issues returning an item and Ive always been greeted when entering the store. I shop 3 different locations, always a pleasant experience.

I've been a customer of Catos for years, never had an issue, always treated nicely. I went in there Sat and bought 3 blouses@ 22.99 each and a bracelet for $7.99. I got home and the bracelet was not in my bag, I called Catos and got the noise that a fax machine makes. I went in Sunday to let them know the $7.99 bracelet had been left out of my bag. There were two black ladies and a white lady there, the white lady told me she would have to ask her manager. Long story short, there was some back and forth and I ended up called corporate because at this point it was no longer about the bracelet. The District Manager told me she would look at the film, me knowing I had paid for the bracelet, was thrilled knowing she would see the truth. She called to tell me that she looked at the film and the rep put the bracelet in my bag. She said she wrapped it up in tissue and put it in my bag with the three shirts, which was a bold faced lie, I don't think she looked at the tape at all. I was told by the rep that transferred me to the District Manager that they only review tapes if someone falls or for something more serious. The rep in the store Never even reached for the tissue to wrap it up. There was no tissue in the bag, neither was the bracelet but I was charged for it. I am DONE with Cato. I paid $22.99 per blouse, why would I lie about a $7.99 bracelet. The manager said she will let me look at the film, that she'll call me when she's back in town. We'll see! Always check Your bag if you shop at Cato!

I have been doing business with them for years. They have some wonderful clothing,

I WAS THERE FOR THE VERY FIRST TIME BEAUTIFUL CLOTHING AND VARIETY GREAT PRICES STAFF IS GOOD